Further information

You can find additional information on how the Help to Buy: ISA works on our frequently asked questions page.

If you have specific questions relating to your Help to Buy: ISA account, you should contact your bank, building society, or credit union providing the account.

If your question relates to an application for your government bonus, your solicitor or conveyancer will be able to provide you with further information.

If you are a solicitor or conveyancer who is managing Help to Buy: ISA applications, please visit the Help to Buy: ISA conveyancers website with information on how to join the scheme and how to apply for a bonus on behalf of your client.

 

Scheme documents

Individuals participating in the Help to Buy: ISA scheme are subject to the scheme rules. You can find a note outlining a clarification to the rules here. You can also find the official declarations which you will need to sign prior to a government bonus application.

Scheme rules

 

Enquiries and complaints

Depending on the difficulties you are having, there are different options for making an enquiry or raising a complaint.

If your enquiry or complaint is about your Help to Buy: ISA provider, or anything to do with the management of your account:

  • In the first instance, you should enquire or complain directly to your ISA provider
  • If you are not satisfied with your ISA provider’s response to your complaint, you can contact the Financial Ombudsman Service. You can email them at complaint.info@financial-ombudsman.org.uk or call them on 0300 123 9123.

If your enquiry or complaint is about your conveyancer, or to do with the handling of your bonus application:

    • In the first instance, you should enquire or complain directly to your conveyancer
    • If you are not satisfied with your conveyancer’s response to your complaint, you can contact the Legal Ombudsman. You can call them on 0300 555 0333 or complain directly via their website.

Please note that you should speak with your conveyancer in the first instance.

If your enquiry or complaint is about the processing or miscalculation of a bonus payment:

Please note that you should speak with your conveyancer in the first instance.