You can find additional information on how the Help to Buy: ISA works on our frequently asked questions page.
If you have specific questions relating to your Help to Buy: ISA account, you should contact your bank, building society, or credit union providing the account.
If your question relates to an application for your government bonus, your solicitor or conveyancer will be able to provide you with further information.
If you are a solicitor or conveyancer who is managing Help to Buy: ISA applications, please visit the Help to Buy: ISA conveyancers website with information on how to join the scheme and how to apply for a bonus on behalf of your client.
Individuals participating in the Help to Buy: ISA scheme are subject to the scheme rules. You can find a note outlining a clarification to the rules here. You can also find the official declarations which you will need to sign prior to a government bonus application.
Depending on the difficulties you are having, there are different options for making an enquiry or raising a complaint.
If your enquiry or complaint is about your Help to Buy: ISA provider, or anything to do with the management of your account:
If your enquiry or complaint is about your conveyancer, or to do with the handling of your bonus application:
Please note that you should speak with your conveyancer in the first instance.
If your enquiry or complaint is about the processing or miscalculation of a bonus payment:
Please note that you should speak with your conveyancer in the first instance.